Shipping Policy– The Sorting Store

Shipping Policy – The Sorting Store

At *The Sorting Store*, we value your trust and ensure that every order is processed, packed, and delivered with the utmost care. Please read our shipping policy carefully before placing an order.

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1. Order Processing for COD (Cash on Delivery)

* All COD orders are *shipped only after receiving a token advance* of *5% of the order value* or *₹99*, whichever is higher.
* This token amount confirms your order and ensures *priority processing*.
* Orders will not be shipped until the advance payment is successfully received.

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2. Transit Insurance

* Every shipment includes *basic transit insurance* up to *₹2,000/-* at no additional cost.
* For *full insurance coverage, customers must request it **at the time of placing the order*.
* The charge for full transit insurance is *2.36% of the total shipment value*.
* We *strongly recommend* opting for full insurance for high-value shipments to ensure complete protection.

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3. Packaging and Handling

We take extra measures to ensure your products are delivered safely:

* Products are packed in *corrugated boxes* or *pod packers, reinforced with **gunny bags or plastic wraps*.
* Every package includes:

  * *Double-layer protection* for maximum safety during transit.
  * *Double shipping labels* for accurate delivery and tracking.
* We maintain *photographic proof* of all shipped packages, stored for *30 days* from dispatch for verification purposes.

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4. Returns and Credit Policy

* In case of returns, customers may *exchange the goods* or request a *credit note*.
* *Refunds are not issued* under any circumstances.
* Credit notes can be used against future purchases on *thesortingstore.com* and will have a defined validity period.

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5. Important Notes

• Upon delivery, please *inspect your package* for any external damage or tampering.
  * Report any such issues *immediately* to the courier and our *support team*.
  * *Insurance claims* (basic or full) must be raised *within 48 hours* of delivery with a proper *unboxing video* or *clear package images*.
  * For any disputes or queries, please contact our *customer care team* using the details available on our website.

6. Delivery Timelines

At The Sorting Store, we strive to ensure that your orders reach you as quickly and safely as possible.

• Order Processing Time: All orders are processed within 1–2 business days.

• Delivery Time: Once shipped, orders are typically delivered within
  ➡️ 7 to 10 business days across India.

• Delays: Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or remote location pin codes.
  We will keep you updated in case of any such delays.

• Tracking: Once your order is dispatched, a tracking ID will be shared with you via email/SMS so you can monitor your shipment in real time.

We appreciate your patience and understanding. If you need any help with your delivery, feel free to contact our customer support

 

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Thank you for choosing The Sorting Store – your trusted partner for premium mobile, tablet, and lifestyle accessories.