Return & Replacement Policy
At *The Sorting Store*, we value your trust and aim to provide you with high-quality products and service. Please read our return and replacement policy carefully before making a claim.
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1. Timeframe for Reporting Issues
* All issues must be reported *within 7 days of delivery*.
* A *clear and proper unboxing video* is mandatory for any claim.
* Claims without valid proof will *not be entertained*.
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2. Brand-wise Return Process
A. The Sorting Store Brand Products
* Eligible for *replacement only* via our official website: [thesortingstore.com](https://thesortingstore.com)
B. Other Branded Products
* Customers must directly contact the *respective brand’s authorized service center* for warranty claims, servicing, or repairs.
* *We do not process these claims* at our end.
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3. General Return Requests
* Raise a request within *7 days of delivery* via:
📱 WhatsApp: *+91-6290626950*
🌐 Return Portal: [thesortingstore.com](https://thesortingstore.com)
* A proper unboxing video is *mandatory* for all claims.
* *Freight charges (both ways)* are to be borne by *thesortingstore.com*.
* In approved cases, you will receive either:
* A *credit note*, or
* A *replacement* with the same or similar product.
> *Note:* Refunds are *not provided* except in the case mentioned below.
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4. Stock Unavailability
* If the ordered product is *unavailable, a **full refund* will be initiated to the original payment method within *7 working days*.
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5. Important Notes
* All return or defect claims must be raised *within 7 days of delivery*.
* A *clear and complete unboxing video* is required for all claims.
* *The Sorting Store* reserves the right to accept or reject claims based on the authenticity of provided evidence.
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Contact Us for Assistance
📱 WhatsApp: *+91-6290626950*
🌐 Website: [https://thesortingstore.com](https://thesortingstore.com)
🏬 *THE SORTING STORE*