Shipping Policy – The Sorting Store

At *The Sorting Store*, we value your trust and ensure that every order is processed, packed, and delivered with the utmost care. Please read our shipping policy carefully before placing an order.

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1. Order Processing for COD (Cash on Delivery)

* All COD orders are *shipped only after receiving a token advance* of *5% of the order value* or *₹99*, whichever is higher.
* This token amount confirms your order and ensures *priority processing*.
* Orders will not be shipped until the advance payment is successfully received.

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2. Transit Insurance

* Every shipment includes *basic transit insurance* up to *₹2,000/-* at no additional cost.
* For *full insurance coverage, customers must request it **at the time of placing the order*.
* The charge for full transit insurance is *2.36% of the total shipment value*.
* We *strongly recommend* opting for full insurance for high-value shipments to ensure complete protection.

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3. Packaging and Handling

We take extra measures to ensure your products are delivered safely:

* Products are packed in *corrugated boxes* or *pod packers, reinforced with **gunny bags or plastic wraps*.
* Every package includes:

  * *Double-layer protection* for maximum safety during transit.
  * *Double shipping labels* for accurate delivery and tracking.
* We maintain *photographic proof* of all shipped packages, stored for *30 days* from dispatch for verification purposes.

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4. Returns and Credit Policy

* In case of returns, customers may *exchange the goods* or request a *credit note*.
* *Refunds are not issued* under any circumstances.
* Credit notes can be used against future purchases on *thesortingstore.com* and will have a defined validity period.

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5. Important Notes

* Upon delivery, please *inspect your package* for any external damage or tampering.
* Report any such issues *immediately* to the courier and our *support team*.
* *Insurance claims* (basic or full) must be raised *within 48 hours* of delivery with a proper *unboxing video* or *clear package images*.
* For any disputes or queries, please contact our *customer care team* using the details available on our website.

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Thank you for choosing The Sorting Store – your trusted partner for premium mobile, tablet, and lifestyle accessories.

6. Delivery Timelines

*Every order is Packed Shipped and Delivered within 7 to 10 Days